All merchandise is shipped by UPS ground service unless special arrangements are made. Shipping and Handling charges may apply to any order. Orders eligible for free shipping cover UPS ground shipment costs only. Expedited shipping services will be paid by the customer. All other orders are FOB our factory or warehouses.
Our company will not be held liable for delays or failures of shipments that are due to extreme conditions that are beyond our company’s control. Examples include but are not limited to: war, strikes, natural disasters, shortage of supplies or materials, and labor disturbances.
Timber Wolf Forest Products, Inc. 100% guarantees all of its products. Customers may return any of the company’s products within 90 days of purchase for a replacement or credit. All returns must have prior authorization by Timber Wolf Forest Products. All products must be returned in their original condition with original packaging materials. If such materials are unavailable, the product must be secured with packaging to protect the entire product. Damage during the return may negate some or all of the credits or refunds. All returns (not due to quality issues) could be subject to a 30% restocking charge. If the customer is exchanging products, the restocking fee will be reduced to 20% of the original products’ value. Customer is responsible for all shipping costs and any additional related cost to the return of the product.
CANCELATIONS - If for any reason you need to cancel and order that is already in production you could be subject to a 20% restocking fee.
SPECIAL OPERATION orders and CUSTOM sales are final and no returns will be accepted. Regardless of circumstances, once the customer signs off on any custom drawing Timber Wolf Forest Products will only guarantee the quality and accuracy of the part to match the drawing. Post approval changes will require a new drawing and approval signature. Re-designs and re-draws of custom projects may require payment of additional fees.
SHORTAGES: When you receive any order from TWFP, check the number of packages and the quantity of the product against the quantity shown on the packing slip. If quantities do not tally, have carrier note the shortage. If missing packages do not show up within 2 days, notify your Timber Wolf representative and we will help trace the missing packages. While we make every effort to insure complete and accurate packaging of each order, mistakes do occur. If you discover missing parts when you unpack your shipment, contact us immediately. We must be notified of any shortages within 10 days of receipt of shipment.
DAMAGED MERCHANDISE: Concealed damage can occur from rough handling by carriers. The amount of this damage is collectable by you from the carrier upon presentation of proper claim. If you find damage upon unpacking the shipment, call the delivering carrier and ask for an inspection on concealed damages. DO NOT DESTROY OR DISCARD PACKING MATERIALS until shipment is inspected and claim is settled. If you need help in dealing with a damage claim, we will be happy to assist you. Timber Wolf will not be held liable for the loss of product, time, or money due to damage caused by the carrier or other outside party during the shipment of your order.