Frequently Asked Questions
Does Timber Wolf Forest Products require a Minimum Order Size?
Our minimum order size is a one piece. This is true for standard items as well as custom items. However, we do offer free shipping anywhere in the US on orders of $275.00 or more.
Does Timber Wolf offer custom products or customer specific jobs?
Timber Wolf is a full custom house so we manufacture a wide variety of custom wood parts. We can replicate an item from a sketch or from a picture online. From there we will quote the job. If the quote is acceptable to the customer we provide a 2D or 3D rendering for the customer to approve or adjust. After we have an approved rendering we program and tool our machines to produce the final part. We do it all turnkey!! We also want you to know that custom does not mean expensive. Allow us to quote your next project!
Are hardwood squares used laminated or solid?
We use both laminated and solid squares. Certain species and/or sizes of solids are not available due to market availability. Give us a call to discuss your square blank requirements.
What type of guarantee does Timber Wolf offer?
Timber Wolf stands behind all of our products and they are 100% guaranteed for accuracy and quality. Timber Wolf Forest Products, Inc. 100% guarantees all of its products. Customers may return any of the company’s products within 90 days of purchase for a replacement or credit. All returns must have prior authorization by Timber Wolf Forest Products. All products must be returned in their original condition with original packaging materials. If such materials are unavailable, the product must be secured with packaging to protect the entire product. Damage during the return may negate some or all of the credits or refunds. All returns (not due to quality issues) could be subject to a 25% restocking charge. If the customer is exchanging products, the restocking fee will be reduced to 15% of the original products’ value. Customer is responsible for all shipping costs and any additional related cost to the return of the product.
Does Timber Wolf ship to international customers?
Timber Wolf currently ships to the United States, Canada and Mexico. For shipping requests to other countries, please contact our customer service team at: 877-504-WOLF to determine eligibility.
What type of shipping options are available?
We ship with UPS and offer ground, 2day, and next day shipping. Lead times of products are typically 2-5 business days plus transit time.
Does Timber Wolf offer Free Shipping?
Orders within the Continental United States of $275.00 or more are eligible for Free Shipping.
What is the lead time for orders?
Our standard is 3-5 days. We do offer some items that are MTO (made to order) that may require longer lead time.
What is Timber Wolf’s Return Policy?
View our Full Return Policy
How can I get in contact with Timber Wolf Forest Products?
You can fax, phone, or email our staff in NC. Hours of operation are 8:00 am - 5:00 pm eastern time. 877-504-9653 toll free, 828-728-7500 direct, 828-728-7554 fax, and sales@timberwolfforest.com.